Shipping policy
Where do we ship?
Internationally:
We excitedly ship our apparel & stickers internationally. No Foam Lyfe kits or refills are sold internationally.
Domestically (& New Zealand Neighbours):
We ship all products to you.
What is the cost of shipping (excluding stickers)?
Shipping will be calculated at checkout.
What are our dispatchment times?
Roam Lyfe aims to dispatch items the same day that the order is received. However, due to the team's size, this is not always possible. In turn, we guarantee to dispatch items within 2-3 business days.
This policy excludes pre-order items. Please see item description for more information on pre-order items disptachment times.
Pre-order product dispatchment times?
Roam Lyfe aims to dispatch items the same day that the pre-order product is received by the warehouse.
How long will it take for my order to arrive?
This varies on where the item is being sent to and whether you selected standard or express shipping.
We recommend you use the Auspost calculator to determine a more accurate shipping estimate.
Can you make changes to the order or shipping address after it was confirmed?
As our warehouse processes your orders very quickly, we cannot always guarantee that we will be able to change your shipping details. Please contact us and we will do our best to assist you.
Liability
Roam lyfe is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfill your order, we will notify you to arrange a full refund.
By utilising Australia Post MyPost Safe Drop Service (‘Service’) you agree that:
You are aware of the risk of utilising the Service and agree that other delivery options were available to you at the time of order.
Australia Post will not obtain or require your signature on delivery of your parcel, and that it may leave parcels at your delivery address, either in the delivery location requested by you or some other safe location selected at Australia Post’s sole discretion, without obtaining a signature from any person; and, if your parcel is delivered in the manner described in paragraph above, the parcel will be deemed to have been delivered at the time the parcel is scanned as delivered and left at the delivery address.
To the maximum extent permitted by law, we shall not be liable to you or to any other person for any loss or damage that may be suffered, as a result of any act or omission, whether negligent or otherwise, by or on behalf of Australia Post in relation to the loss or damage to any parcel, including, but not limited to:
- where it is left at the delivery address in any location as requested pursuant to this Service;
- where it is left at a delivery address in a manner that is inconsistent with the delivery instructions specified in the request for the Service; or
- where it is not left at the delivery address, and requires collection from a Post Office; except to the extent that such loss or damage as a direct result of our fraud or wilful misconduct.
Duties & Taxes
All international deliveries may be subject to duties and taxes. Duties and taxes are unique to each region and they are the responsibility of the customer. In most cases, duties are charged once the parcel reaches its destination. For more information on duties and taxes in your region, we recommend you visit your local customs website.
Roam Lyfe reserves the right to deduct any costs incurred from orders that are refused at customs, including a redirection fee.
Packages may be subject to customs clearance procedures that can cause delays beyond original delivery estimates. Please consider this when purchasing your order.